Contact Us

For questions relating to battery removal and collection:

• Ford Dealers should please refer to eTIS and your market Ford Technical Hotline.

• Non-Ford dealers should refer to IDIS. https://www.idis2.com or email elveu@ford.com.

For Technical issues relating to the website only (i.e. IT system issues/error messages etc.):

• Please contact Blackhawk at europeanrecallteam@bhnetwork.com